Return Policy

At AL JUMAR TRADING, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may return it within 3 days of receiving it for a full refund. We believe that you should have enough time to try out your new Casio watch and decide if it's the perfect fit for you.

To initiate a return, simply contact our customer service team. They will guide you through the process and provide you with a return authorization number. Please make sure to include this number on the return package to ensure a smooth and efficient return process.

When returning the watch, please ensure that it is in its original condition, with all the accessories and packaging intact. We cannot accept returns for watches that have been worn, damaged, or altered in any way.

Once we receive the returned watch and verify its condition, we will issue a refund to your original payment method. Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.

If you received a defective or damaged watch, we apologize for the inconvenience. Please contact our customer service team immediately, and they will assist you in resolving the issue. We may require you to provide photos or other evidence of the defect or damage to facilitate the return process.

For exchanges, we currently do not offer a direct exchange service. However, you can return the unwanted item following our return policy and place a new order for the desired item. This way, you can ensure that you receive the exact watch you want in a timely manner.

It is important to note that our return policy applies to watches purchased directly from our store. If you purchased your Casio watch from a third-party retailer, please refer to their return policy for assistance.

Should you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team. We are here to help and ensure that you have a positive shopping experience with AL JUMAR TRADING.